FAQ

Questions, answered straight.

How Fynder works, what it knows, what it doesn't — including the parts most apps prefer not to talk about.

On this page
  1. Getting started
  2. Modes & results
  3. The ranking
  4. Right Now & opening hours
  5. "Is this AI?"
  6. Saved places & routes
  7. Privacy & location
  8. Emergency
  9. Availability & coverage
  10. Troubleshooting

Getting started

What is Fynder, in a minute? #

Fynder is a decision app, not a search app. You open it, tap one of four modes — Eat, Explore, Fun, Emergency — and get a short, ranked list of places near you that are actually worth going to right now. Every result carries a reason you can read: rating and review confidence, real travel time, and whether it will still be open when you arrive. No scrolling through hundreds of pins, no ads in the results. Launching in İstanbul, on iPhone.

Do I need an account? #

No. Fynder works fully without one — there is nothing to sign up for. Your saved places and recently viewed places live on your device only; they are not uploaded anywhere. As the app itself puts it: Fynder! works without an account.

Does it work if I deny location permission? #

Yes. Fynder asks for location with context first, and only uses it while the app is open. If you'd rather not share it, choose a city, district or address instead — Fynder searches around the area you pick and says so plainly: Using a manually chosen area, not your live location. You can switch back to live location any time.

Which languages does it speak? #

Turkish and English, completely — every screen, every explanation, every error state. The app follows your system language by default, and you can override it in Profile. Turkish is written natively, not translated.

Is Fynder free? #

The core decision experience — modes, rankings, reasons, Emergency — is free, and keeping it that way is a written product rule: decision quality is never moved behind a paywall, and rankings are never sold.

Modes & results

What are the four modes? #

Each mode answers one question, with its own ranking logic. Eat: "What's genuinely good near me right now?" — ranked by quality, review confidence, real travel time and open-at-arrival. Explore: "What's worth seeing around here?" — landmarks, museums, monuments, galleries, where a nearby historic site isn't buried just because it has fewer reviews. Fun: "Where is tonight?" — bars, live music, clubs, cinema, ranked with the clock in mind. Emergency: "Where is the fastest appropriate help?" — hospitals, emergency rooms, police, ranked by real travel time and nothing else.

What do the badges on the top results mean? #

The top of the list isn't just first-second-third — the leading picks each do a different job. Best overall is the one you can pick without thinking. Closest strong choice is nearly as good and faster to reach. Discovery pick is a little different — more character, still above the quality bar. In Emergency the roles change to what matters there: Fastest appropriate help, Verified 24/7, Next closest. These roles are a decision frame, not a fixed count.

Why do I only see a few results? #

Because Fynder refuses to pad the list. A place appears as a recommendation only if it clears a quality bar and will actually be usable when you arrive — places that would be closed by the time you got there are left out, and the app tells you why the list is thin: … nearby places are closed right now. If nothing clears the bar, Fynder says Nothing strong this close. and offers to search wider, instead of quietly dressing up weak options as picks. Below the recommendations you may also see a second, honestly-labelled tier — More open nearby — not picks — open places that didn't make the cut but might still be useful.

How do the filters work? #

Each mode has its own quick chips and a fuller filter sheet. Eat filters by cuisine (Turkish, döner & wraps, köfte & kebab, Italian, seafood, burgers and more), price, distance, dietary needs and late hours; Explore by history, museums, viewpoints and more; Fun by tonight, live music, bars and the rest of the night. Filters are honest about data gaps — Places with unknown price stay listed, and vegetarian/vegan filters only use signals the data actually provides. Emergency has no filters at all: just Medical or Police.

What are the MICHELIN, local-pick and "Viral now" badges? #

Three separate, clearly labelled signals. MICHELIN badges are factual references to the publicly announced MICHELIN Guide Türkiye 2026 selection — stars, Bib Gourmand, selected — with the source named in the app; it is a citation, not a partnership. Local-pick badges (Local institution, Hidden gem, Worth the detour) come from Fynder's own curated İstanbul selection: places verified by the editorial team, each record dated. Viral now is a small curated section of places genuinely trending in the area — compiled by hand, never scraped from TikTok or any platform, and each entry expires because virality does.

The ranking — how the Fynder Score works

Short answers here. The full logic — gates, penalties, the editorial cap, worked examples — lives on one page: How Fynder ranks .

How does Fynder decide the order? #

Behind every list is the Fynder Score: a single decision score built from rating with review confidence, real travel time (not straight-line distance), whether the place will be open when you arrive, how well it matches what you asked for, a small capped editorial signal, and data quality. Each mode weighs these differently — Eat leans on quality, Explore on proximity to culture, Emergency almost entirely on travel time. The list also keeps variety: a chain's branches can't crowd out the top of the list (that cap is deliberately switched off in Emergency, where a hospital is a hospital). You never see the raw number — you see the reason.

Why does a place with a perfect rating rank below one rated slightly lower? #

Because a perfect score from a handful of reviews is a weaker signal than a slightly lower score from thousands. Fynder blends every rating with its review volume — statisticians call it Bayesian confidence; we call it not being fooled. A brand-new place with too little data isn't punished or hidden: it's labelled honestly (New / not enough data) and simply can't claim the top badge until enough confidence exists.

Does Fynder read every review? #

No — and we won't pretend to. Google's service provides the overall rating, the total review count, and at most a few sample reviews per place, which Fynder shows with full author attribution. What we compute from this is review confidence: how much a rating can be trusted given its volume. Any app claiming it "analyzed all the reviews" of a place is describing data it doesn't have.

Can a place pay to rank higher? #

No. There are no sponsored results, no promoted pins, and no ads in the results — this is a written product rule, not a temporary policy. Fynder's own editorial signal is hard-capped to a small share of the score, can never override a closed door or weak quality, and can never conceal a commercial relationship. In Emergency, editorial input is zero, full stop.

What does the trap-risk warning mean? #

Some places run high ratings on tourist volume rather than quality — İstanbul has its share. When Fynder's editorial team verifies a trap risk, the place is not hidden: its score takes a capped, bounded penalty, it stays in the list, and the warning is shown with the reason. You see the place, and you see the trap. The flag is never applied algorithmically alone — it requires a dated editorial verification.

Does Fynder personalize my results? #

Barely, and by design. Ranking comes from place quality, travel time and opening hours — not from a hidden profile of you. Any future preference learning is hard-capped so it can never override quality, is fully visible under What Fynder learns in Profile, and is permanently disabled in Emergency. Nothing about your taste is inferred from your Emergency usage, ever.

Right Now & opening hours

What does "Open when you arrive" mean? #

"Open now" only describes the moment you searched — useless if the kitchen closes while you're walking. Fynder computes your arrival time — now, plus real travel time, plus a small safety buffer — and checks the place against that moment. A restaurant closing minutes after you'd arrive won't be the top pick no matter how good it is. When you come back to the app or move meaningfully, this arrival math is recomputed.

Why does it say "Hours not confirmed"? #

Because we couldn't confirm the hours, and we won't guess. When opening-hours data is missing or unreliable, Fynder refuses to display "Open" — you get Hours not confirmed instead, on every surface, including Emergency. It's less comfortable than a confident green dot, and more honest. When it matters, call before you go.

Why isn't the highest-rated place the top pick right now? #

Because the top pick answers "where should I go now", not "which place has the best rating". A superb restaurant that's closed, closing soon, or forty minutes away loses to a very good one that's open, near, and ready when you arrive. Ratings are one ingredient; the moment is another. The ranking changes with the clock — that's the point.

What does "Closed to visitors at arrival" mean? #

Some İstanbul sites are open but not visitable at certain times — mosques close to visitors around prayer times, and major sites have their own visiting windows and closing days. Fynder computes prayer times astronomically on-device with the standard method and carries editorially verified visiting-window rules for major sites, each rule dated and sourced. If you'd arrive inside a closed window, Explore tells you rather than letting you walk to a closed door.

"Is this AI?"

Is Fynder AI? #

No. Fynder's ranking is deterministic: the same place, the same moment, the same location produce the same result, for a reason you can read. The score is built from named signals — rating confidence, travel time, opening hours, category fit — not from a model's opinion, and every explanation on a card is generated from a template filled with real data. There is no chatbot in Fynder and no "AI picked this for you". Where our information ends, the app says so — Hours not confirmed — instead of sounding confident.

Can I type what I'm looking for in a sentence? #

Not in the current app. Fynder is deliberately intent-first: four modes plus per-mode filters, instead of a search box and a category tree — you shouldn't have to type "restaurant" to get dinner. The text field you do see changes where you search (a city, district or address), not what.

Who writes the "Why this one" explanations? #

Templates, filled with data — no generated prose. "Why this one" lines are assembled from verifiable facts: the rating and review count, the travel time, the arrival-time check (expected to be open when you arrive), and honest caveats (heads up: it closes soon). If a fact is missing, the sentence is dropped rather than faked. Both languages are written natively.

Saved places & routes

Where are my saved places stored? #

On your phone, and only there. Saved and recently viewed places are stored on-device; there's no account and no cloud copy. Deleting the app deletes them. What Fynder keeps for a saved place is the reference and your own note of it — live details like rating and hours are fetched fresh, so a saved place never shows you stale data.

What is "Build a route"? #

Save at least two places, and the Saved tab offers to order them into a sensible visit: a walking-logical sequence with per-leg times, a total, and an arrival estimate for every stop. The route respects reality — if a stop would be closed by the time you'd reach it, the ordering works around it when it can, and warns you when it can't. The app is upfront about precision: Ordered by a sensible visiting logic. and Times are approximate. There's no route export yet; the route lives in the app.

What is the taxi fare band? #

When you're routing by car in İstanbul, Fynder can show an approximate taxi fare band computed from the official published tariff — always as a range, always with the tariff date visible, never as a promise. If you've set a different currency, the band converts using the daily European Central Bank reference rate, also dated; if a fresh rate isn't available, you see the lira band only. One neutral fact worth knowing, straight from the app: A fixed-price haggle is against the tariff. Undated amounts never appear anywhere in Fynder.

Privacy & location

Short answers here. Every promise, in full detail: the Privacy page.

Does Fynder track me? #

No. Location is used in the foreground only, while the app is open — there is no background tracking, and no location history is built. Analytics never receive your exact coordinates: server logs coarsen location to a wide grid, and results are computed from a slightly generalized point rather than your precise one. Your saved places stay on your device. When you close the app, it forgets where you were.

What does Fynder keep about me? #

Very little, by architecture. On your device: saved places, recents, and your settings. On our side: anonymous, aggregate usage events with no account attached and no exact coordinates. Emergency usage is special-cased even further — it is measured only in aggregate and is never joined to any user or device profile. Your health- and police-related moments are nobody's marketing data.

How do I delete my data? #

Most of it is already in your hands: clearing the app's data (or deleting the app) removes saved places, recents and settings, because they exist only on your device. For the anonymous server-side analytics tied to your device token, deletion on request is part of our KVKK/GDPR commitment.

Who else sees my location? #

Your coordinates are used to ask the map data provider for nearby places — that request is made by our server, and the app talks only to our API; provider keys never live on your phone. We do not sell user data, we do not build advertising profiles, and coordinates are not persisted in our logs. The full policy is published on the Privacy page.

Emergency

Short answers here. Every Emergency rule — and everything the mode deliberately leaves out — is on the Safety page.

What does Emergency mode do? #

It gets out of the way. Tap Emergency, choose Medical or Police, and Fynder shows the fastest appropriate help — hospitals and emergency rooms, or police stations — ranked by real travel time, with Call and Directions as the primary actions. An emergency room outranks an ordinary clinic; if too little is found nearby, the search widens automatically instead of asking you to tap again. One line appears on every Emergency screen because it must: Not a substitute for emergency services.

Why doesn't Emergency show ratings? #

Because star ratings are the wrong instrument for an emergency. Emergency ranking uses travel time, confirmed open/24-hour status, and facility type — nothing else. Editorial signals, personalization and ads are hard-zeroed here; even the chain-variety cap is switched off, because limiting hospitals for variety would be absurd. This is written into the ranking system as a rule, with tests behind it.

What are the 112 and HAYAT 112 buttons? #

112 is Türkiye's single national emergency number, and Fynder shows the call shortcut only in countries where the number has been explicitly verified — nothing is ever hardcoded globally, so you'll never see a wrong number abroad. Open HAYAT 112 launches the official emergency app if it's installed on your phone; if not, Fynder says so honestly and offers the verified 112 call instead. Fake or unverified emergency links never ship.

What if Fynder can't confirm a facility is open? #

It tells you. If open status can't be verified, the card says Hours not confirmed — Emergency included, where the temptation to reassure is strongest. When it's serious, call before you travel; the phone action sits right on the card. Low location accuracy is also flagged openly (Location accuracy is low — results may be off) while the app tries to refresh.

Availability & coverage

Where does Fynder work? #

İstanbul, today. That's not modesty for its own sake — it's where every layer of the product is verified: the curated local picks, the visiting-window rules, the dated taxi tariff, the confirmed emergency number. The architecture underneath is global — language, currency, hours and emergency configuration all adapt per place — but we don't promise coverage we don't have.

Why isn't my city supported yet? #

Because Fynder's bar for "supported" is high on purpose. Opening a city means: a verified emergency number (no guessing allowed), a curated set of editorially verified places with dates on every record, local closure knowledge, and honest local pricing data where we show any. Shipping the map data alone would be easy — and would make Fynder exactly the kind of app it exists to replace. New cities come when they can be done properly.

Is it on Android? What iPhone do I need? #

Fynder launches on iPhone first.

Troubleshooting

It says "Live place data unavailable" or "Too many requests". #

The first means Fynder can't reach live data — usually your connection. Fynder doesn't keep an offline copy of place data (licensing forbids storing it, and stale hours would break the "open when you arrive" promise), so rather than show you yesterday's truth, it tells you there is none right now. The second message means requests are briefly rate-limited; give it a moment and retry. Your saved places remain visible either way.

My results seem off, or my location looks wrong. #

Check the top of the screen first: if you picked an area manually, Fynder says Using a manually chosen area, not your live location. — tap the area capsule to change it. If GPS accuracy is poor (deep indoors, dense streets), the app flags it: Your location may be approximate. Results could be a little farther away. Moving the map also matters: results refresh for a new spot only when you tap Search this area, never behind your back.

A place's hours or details are wrong. How do I report it? #

Ratings, hours, photos and reviews come from Google and are shown with attribution — for those, the fastest fix is at the source: open the place via Open in Google Maps and suggest an edit there; corrections propagate to every app that uses the data. For things that are Fynder's own — a local-pick badge, a trap-risk flag, a curated note, a visiting-window rule — we want to hear directly.

Why do some places show a monogram instead of a photo? #

When a place has no usable photo, or the image can't be fetched at that moment, Fynder shows a quiet monogram tile instead of a broken frame or a wrong stock image. Photos load through Fynder's own server — another honesty-and-privacy measure — and appear as they arrive. In Emergency, photos are deliberately absent: nothing there competes with the two actions that matter.

The list changed since I last looked. Why? #

Because the moment changed. Fynder's answer is bound to a time and a place: opening hours roll over, "closing soon" becomes "closed", travel times shift, and arrival math is recomputed when you return to the app or move meaningfully. A ranking that never changed would be a list, not a decision. Your saved places, of course, stay put.

The city feels closer. The decision feels clearer.

Fynder is preparing to launch on iPhone in Istanbul.

Coming soon App Store